Frequently Asked Questions (FAQ)

All Your Common Queries In One Place

Does Neptune deliver flowers?

Yes, Neptune Enterprise delivers to local addresses:

Bandar District

Minimum purchase: $30

Delivery fee: $10

Free Delivery: $100 and above

Tutong Town

Minimum purchase

$50 (Hand bouquet)
$120 (Grand Opening & Funeral Wreathe)

Delivery fee — $15

Kuala Belait & Temburong
Minimum purchase

$80 — Hand bouquet
$120 — Grand Opening & Funeral Wreathe

Delivery fee — $20

*For same day delivery, we recommend placing an order no later than 2pm on the day you require the delivery.Feel free to reach out to us directly on WhatsApp at +673 742 1899 for further assistance!

How do I pay online?

We have several payment methods, no matter where you are in the world! We accept payments via the following:

1. PayPal:

https://www.paypal.com/paypalme/neptuneflorist

2. Stripe:

https://buy.stripe.com/dR616oesa1PogM0fYY

3. PayNow / PayLah! (Only applicable for customers based in Singapore):

Number: (+65) 8793 1389

4. Local Bank Transfer:

Bank Islam Brunei Darussalam Berhad (BIBD)

Account No: 00-003-01-0004011

Name: Neptune Enterprise (B) Sdn. Bhd.

Standard Chartered Bank
Account No: 01-001-682029-00
Neptune Enterprise (B) Sdn. Bhd.

Baiduri Bank
Account No: 02-00-110-298318
Name: Toh Hong Kiat

How should I care for flowers to make them last longer?

Caring for flowers in hot, humid climates requires extra attention to prevent them from wilting and deteriorating quickly. Here are some tips tailored specifically for such conditions:

Trim the Stems: Upon receiving the flowers, trim the stems at an angle with sharp scissors or a knife before placing them in a vase filled with clean water. This helps create a larger surface area for water absorption.
Hydration is Key: Ensure that your flowers have an ample water supply. Check the water level in the vase regularly, and top it up as needed to prevent the stems from drying out. Consider using lukewarm water, as it can be absorbed more easily by the flowers.
Change Water Frequently: In hot, humid climates, bacteria can multiply rapidly in standing water. Change the water in the vase every day or every other day to keep it fresh and clean. This helps prevent bacterial growth and prolongs the lifespan of your flowers.
Avoid Direct Sunlight: Place your flowers in a cool, shaded area away from direct sunlight, as intense heat can cause them to wilt and fade quickly. If possible, place them in a room with air conditioning or use a fan to improve air circulation.
Mist the Flowers: In extremely dry conditions, misting the flowers with water can help increase humidity around them and prevent dehydration. Use a spray bottle to lightly mist the petals and foliage, taking care not to saturate the flowers.
Prune and Remove Foliage: Remove any foliage that will be submerged in water to prevent bacterial growth. Additionally, regularly prune wilted or decaying flowers to maintain the overall freshness of the arrangement.